Frequently Asked Questions
Everything you need to know about your Work Authority orders and gear.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the country.
Do you offer a warranty on safety footwear?
Yes, we offer a 6-month manufacturer's warranty against defects on all safety boots and shoes. Please note that normal wear and tear is not covered.
How do I return an item that doesn't fit?
We offer a 30-day return policy for unworn items in their original packaging. You can initiate a return through our online portal or visit any of our retail locations.
Can I use my corporate voucher online?
Currently, corporate vouchers can be redeemed at any of our physical storefronts. For online corporate program inquiries, please contact our dedicated support team.
Are your work boots CSA or ASTM certified?
Absolutely. All our safety footwear is clearly labeled with the appropriate safety ratings, such as CSA Green Triangle or ASTM certifications, to ensure you stay compliant on the job site.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.